ANGE.LEE
ANGE.LEE
ANGE.LEE
I'm a CPACC-certified product designer with over six years of experience, specializing in enterprise SaaS solutions.
San Diego, CA
Ange Lee
Ange Lee
Ange Lee
SELECTED WORK
SELECTED WORK
SELECTED WORK
THE ACTIONABLE DASHBOARD
Turning metrics into insights you can act on
Kiran Singh
Bottom Quartile
Performance
AHT
55.00%
+4.22%
FCR
48.00%
+4.22%
Transfer Rate
00:33s
-00:33s
Hold-time
48.00%
+01:25s
Go to Bottom Quartile Performance
View All Metrics
Go to Coaching Notes
Jamal Johnson
Kudos
Customer Praise
3 Counts
Above & Beyond
2 Counts
Team Player
2 Counts
Give Kudos
Go to Coaching Notes
Kiran Singh
Bottom Quartile
Performance
AHT
55.00%
+4.22%
FCR
48.00%
+4.22%
Transfer Rate
00:33s
-00:33s
Hold-time
48.00%
+01:25s
Go to Bottom Quartile Performance
View All Metrics
Go to Coaching Notes
Jamal Johnson
Kudos
Customer Praise
3 Counts
Above & Beyond
2 Counts
Team Player
2 Counts
Give Kudos
Go to Coaching Notes
Nia Thompson
Active Goals
Achieve a QA Score of 90%
Week 39, 2024
De-escalation techniques
Week 38, 2024
Improving product knowledge
Sept 01, 2024
Go to Goals
Go to Coaching Notes
Hassan Al-Farsi
Opportunities
Disconnected Calls - Invalid
5 Counts
Long Email Length
3 Counts
Extended Response Time
3 Counts
View All Recomendations
Go to Coaching Notes
Kiran Singh
Bottom Quartile
Performance
AHT
55.00%
+4.22%
FCR
48.00%
+4.22%
Transfer Rate
00:33s
-00:33s
Hold-time
48.00%
+01:25s
Go to Bottom Quartile Performance
View All Metrics
Go to Coaching Notes
Jamal Johnson
Kudos
Customer Praise
3 Counts
Above & Beyond
2 Counts
Team Player
2 Counts
Give Kudos
Go to Coaching Notes
Isabella Martinez
Bottom Quartile
Performance
AHT
55.00%
+4.22%
FCR
48.00%
+4.22%
Transfer Rate
00:33s
-00:51s
Hold-time
00:27s
-00:48s
Go to Bottom Quartile Performance
View All Metrics
Go to Coaching Notes
Nia Thompson
Active Goals
Achieve a QA Score of 90%
Week 39, 2024
De-escalation techniques
Week 38, 2024
Improving product knowledge
Sept 01, 2024
Go to Goals
Go to Coaching Notes
Hassan Al-Farsi
Opportunities
Disconnected Calls - Invalid
5 Counts
Long Email Length
3 Counts
Extended Response Time
3 Counts
View All Recomendations
Go to Coaching Notes
Kiran Singh
Bottom Quartile
Performance
AHT
55.00%
+4.22%
FCR
48.00%
+4.22%
Transfer Rate
00:33s
-00:33s
Hold-time
48.00%
+01:25s
Go to Bottom Quartile Performance
View All Metrics
Go to Coaching Notes
Jamal Johnson
Kudos
Customer Praise
3 Counts
Above & Beyond
2 Counts
Team Player
2 Counts
Give Kudos
Go to Coaching Notes
Isabella Martinez
Bottom Quartile
Performance
AHT
55.00%
+4.22%
FCR
48.00%
+4.22%
Transfer Rate
00:33s
-00:51s
Hold-time
00:27s
-00:48s
Go to Bottom Quartile Performance
View All Metrics
Go to Coaching Notes
PEOPLE OVER TABLES
Designing a view built on clarity and action
REDESIGNING A BILLER DASHBOARD
Transforming Data Confusion into Confidence
INTERESTED IN CONNECTING?
Let’s talk ideas, collaborations, or your next big idea coming to life.
INTERESTED IN CONNECTING?
Let’s talk ideas, collaborations, or your next big idea coming to life.
INTERESTED IN CONNECTING?
Let’s talk ideas, collaborations, or your next big idea coming to life.