ANGELA LEE

I'm a CPACC-certified product designer with over six years of experience, specializing in enterprise SaaS solutions.

San Diego, CA

LETS CHAT

LETS CHAT

LETS CHAT

Selected Work

The Actionable Dashboard

Turning metrics into insights you can act on

Kiran Singh

Bottom Quartile

Performance

AHT

55.00%

+4.22%

FCR

48.00%

+4.22%

Transfer Rate

00:33s

-00:33s

Hold-time

48.00%

+01:25s

Go to Bottom Quartile Performance

View All Metrics

Go to Coaching Notes

Jamal Johnson

Kudos

Customer Praise

3 Counts

Above & Beyond

2 Counts

Team Player

2 Counts

Give Kudos

Go to Coaching Notes

Kiran Singh

Bottom Quartile

Performance

AHT

55.00%

+4.22%

FCR

48.00%

+4.22%

Transfer Rate

00:33s

-00:33s

Hold-time

48.00%

+01:25s

Go to Bottom Quartile Performance

View All Metrics

Go to Coaching Notes

Jamal Johnson

Kudos

Customer Praise

3 Counts

Above & Beyond

2 Counts

Team Player

2 Counts

Give Kudos

Go to Coaching Notes

Nia Thompson

Active Goals

Achieve a QA Score of 90%

Week 39, 2024

De-escalation techniques

Week 38, 2024

Improving product knowledge

Sept 01, 2024

Go to Goals

Go to Coaching Notes

Hassan Al-Farsi

Opportunities

Disconnected Calls - Invalid

5 Counts

Long Email Length

3 Counts

Extended Response Time

3 Counts

View All Recomendations

Go to Coaching Notes

Kiran Singh

Bottom Quartile

Performance

AHT

55.00%

+4.22%

FCR

48.00%

+4.22%

Transfer Rate

00:33s

-00:33s

Hold-time

48.00%

+01:25s

Go to Bottom Quartile Performance

View All Metrics

Go to Coaching Notes

Jamal Johnson

Kudos

Customer Praise

3 Counts

Above & Beyond

2 Counts

Team Player

2 Counts

Give Kudos

Go to Coaching Notes

Isabella Martinez

Bottom Quartile

Performance

AHT

55.00%

+4.22%

FCR

48.00%

+4.22%

Transfer Rate

00:33s

-00:51s

Hold-time

00:27s

-00:48s

Go to Bottom Quartile Performance

View All Metrics

Go to Coaching Notes

Nia Thompson

Active Goals

Achieve a QA Score of 90%

Week 39, 2024

De-escalation techniques

Week 38, 2024

Improving product knowledge

Sept 01, 2024

Go to Goals

Go to Coaching Notes

Hassan Al-Farsi

Opportunities

Disconnected Calls - Invalid

5 Counts

Long Email Length

3 Counts

Extended Response Time

3 Counts

View All Recomendations

Go to Coaching Notes

Kiran Singh

Bottom Quartile

Performance

AHT

55.00%

+4.22%

FCR

48.00%

+4.22%

Transfer Rate

00:33s

-00:33s

Hold-time

48.00%

+01:25s

Go to Bottom Quartile Performance

View All Metrics

Go to Coaching Notes

Jamal Johnson

Kudos

Customer Praise

3 Counts

Above & Beyond

2 Counts

Team Player

2 Counts

Give Kudos

Go to Coaching Notes

Isabella Martinez

Bottom Quartile

Performance

AHT

55.00%

+4.22%

FCR

48.00%

+4.22%

Transfer Rate

00:33s

-00:51s

Hold-time

00:27s

-00:48s

Go to Bottom Quartile Performance

View All Metrics

Go to Coaching Notes

People Over Tables

Designing a view built on clarity and action

Redesigining a Biller Dashboard

Transforming Data Confusion into Confidence

Interested in connecting?

Let’s talk ideas, collaborations, or your next big idea coming to life.

LET'S CHAT

Interested in connecting?

Let’s talk ideas, collaborations, or your next big idea coming to life.

LET'S CHAT

Interested in connecting?

Let’s talk ideas, collaborations, or your next big idea coming to life.

LET'S CHAT